Return and Refund Policy for NCERTKart.com

Thank you for shopping with NCERTKart.com. We are committed to providing you with high-quality
books and stationery.
However, if you are not satisfied with your purchase or encounter any issues, please review our
return and refund policy outlined below.

Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• To be eligible for a return, the item must be unused and in the same condition that you received it.
• Items must be returned in their original packaging.

Required Documentation for Returns

• Customers must provide a video recording of the package being opened. This video serves as
  evidence in case of receiving books in bad condition, incorrect items, or damaged deliveries.
• Ensure that the video clearly shows the unopened package and the unboxing process, highlighting
  any issues found upon inspection.

Steps for Return

• Contact our customer support team at [email protected] within 7 days of delivery.
• Include your order number, the video evidence, and a brief description of the issue.
• Our support team will review your submission and provide instructions for returning the item.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of
  your refund.
• If approved, a refund will be processed, and the amount will be credited to your original method of
  payment within 5-7 business days.
• Please note that shipping costs are non-refundable.

Conditions for Non-Returnable Items

• Personalized or customized items cannot be returned.
• Items not in their original condition, damaged due to misuse, or missing parts for reasons not due
  to our error are not eligible for a refund.
  We appreciate your understanding and cooperation in adhering to our policy, which ensures a fair
  and transparent process for all our customers. For any questions or further assistance, please
  contact our customer service team.
  Thank you for choosing NCERTKart.com!